Getting started with the Content Factory
Assistant and support chat
In the bottom-right corner of every panel page there is a 💬 button. It opens a help window with two tabs.
🤖 Assistant — an AI helper for the Content Factory. Ask in your own words (“how do I record my voice”, “why is there no sound”, “how do I connect YouTube”) and it answers step by step based on this help and gives links to the relevant articles. It is free, but has a daily question limit. If it is unsure or the question needs our team, it will suggest writing to support.
💬 Support — a live chat with our team. Write your question: the message reaches us and the reply appears in the same window (if you talked to the assistant first, that dialogue is attached automatically so you don't have to explain everything again). A red counter appears on the “Support” menu item and on the 💬 button when there is an unread reply; if Telegram is linked, a copy of the reply is sent there too.
Tip: describe what you did, what you expected and what happened — we will help faster.
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